How Tom’s of Maine Leverages Micro-Influencers to Drive 400+ Reviews in 4 Weeks
How Tom’s of Maine Leverages Micro-Influencers to Drive 400+ Reviews in 4 WeeksAt a time when online grocery shopping is expected to grow exponentially over the next decade, never before have consumer opinions had a bigger influence on consumer decisions. Online customer recommendations are the most critical and most trusted touch points in today’s modern customer decision journey: 80% of online consumers rely on customer ratings and reviews to inform their purchase decisions, with higher review volume and average rating significantly increasing overall sales lift.
When it comes to retailers, the majority of product searches begin on Amazon (more than Google and big box e-commerce sites combined), while the majority of purchases are still made in store. As such, Amazon is the gatekeeper as customers’ first point of contact and sets the rules of engagement. As of October 2016, Amazon banned incentivized reviews tied to free or discounted products.
To respond to this new customer journey and capitalize on consumers’ e-commerce adoption, Tom’s of Maine leveraged its micro-influencer community and Mavrck’s integration with Bazaarvoice to capture and amplify organic ratings and reviews from their most influential customers. In doing so, Tom’s of Maine solved two of the many challenges facing CPG marketers today – increasing the amount of organic reviews generated across multiple product categories and distributing those reviews at scale to multiple retailers.
Image Credit: Anne Hill @annehilldesign for Tom's of Maine